{"id":59463,"date":"2025-03-10T17:18:27","date_gmt":"2025-03-10T16:18:27","guid":{"rendered":"https:\/\/tepcon.wordpress-programmierung.com\/product-ticket-system\/"},"modified":"2026-02-02T06:01:40","modified_gmt":"2026-02-02T05:01:40","slug":"ticket-system","status":"publish","type":"page","link":"https:\/\/tepcon.wordpress-programmierung.com\/en\/ticket-system\/","title":{"rendered":"Ticket system"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; module_class=&#8221;secondary_header&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_direction=&#8221;90deg&#8221; background_color_gradient_stops=&#8221;#2c333a 0%|#2c333a 52%|#532d3b 75%|#b61f3f 100%&#8221; background_image=&#8221;https:\/\/tepcon.wordpress-programmierung.com\/wp-content\/uploads\/2025\/10\/bg-element-3.svg&#8221; background_position=&#8221;top_center&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;2_3,1_3&#8243; module_class=&#8221;newnewsecond_header_sec&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text module_class=&#8221;h1_class&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>Ticket system<\/h1>\n<p>The ticket system ensures that employees are not only guided through regular work processes, but also maintain an overview in the event of disruptions.<\/p>\n<p>This allows problems to be identified and dealt with before chaos ensues. A clear process for greater efficiency and less downtime.[\/et_pb_text][et_pb_button button_url=&#8221;\/en\/contact\/&#8221; button_text=&#8221;Free initial consultation&#8221; module_class=&#8221;secondary_btn&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_code module_class=&#8221;custom_mainfixed_button mb0&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_module=&#8221;61508&#8243; saved_tabs=&#8221;all&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"fixedkontakt_btn\"><a href=\"https:\/\/tepcon.wordpress-programmierung.com\/en\/the-company\/#kontakt\"><span>Contact us<\/span> <img decoding=\"async\" src=\"\/wp-content\/uploads\/2025\/12\/envelop-icon.svg\" alt=\"develop\"><\/a><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"fixedmenuivory_search\"><form data-min-no-for-search=1 data-result-box-max-height=400 data-form-id=59732 class=\"is-search-form is-disable-submit is-form-style is-form-style-3 is-form-id-59732 is-ajax-search\" action=\"https:\/\/tepcon.wordpress-programmierung.com\/en\/\" method=\"get\" role=\"search\" ><label for=\"is-search-input-59732\"><span class=\"is-screen-reader-text\">Search for:<\/span><input  type=\"search\" id=\"is-search-input-59732\" name=\"s\" value=\"\" class=\"is-search-input\" placeholder=\"Search here...\" autocomplete=off \/><span class=\"is-loader-image\" style=\"display: none;background-image:url(https:\/\/tepcon.wordpress-programmierung.com\/wp-content\/plugins\/add-search-to-menu\/public\/images\/spinner.gif);\" ><\/span><\/label><button type=\"submit\" class=\"is-search-submit\"><span class=\"is-screen-reader-text\">Search Button<\/span><span class=\"is-search-icon\"><svg focusable=\"false\" aria-label=\"Search\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" width=\"24px\"><path d=\"M15.5 14h-.79l-.28-.27C15.41 12.59 16 11.11 16 9.5 16 5.91 13.09 3 9.5 3S3 5.91 3 9.5 5.91 16 9.5 16c1.61 0 3.09-.59 4.23-1.57l.27.28v.79l5 4.99L20.49 19l-4.99-5zm-6 0C7.01 14 5 11.99 5 9.5S7.01 5 9.5 5 14 7.01 14 9.5 11.99 14 9.5 14z\"><\/path><\/svg><\/span><\/button><input type=\"hidden\" name=\"id\" value=\"59732\" \/><\/form><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"fixedtestphase_btn\"><a href=\"https:\/\/login.instructor.de\/trial\" target=\"_blank\"><span>Start test phase<\/span> <img decoding=\"async\" src=\"\/wp-content\/uploads\/2025\/12\/rocket-icon.svg\" alt=\"rocket\"><\/a><\/div>\n<p>[\/et_pb_code][et_pb_image src=&#8221;https:\/\/tepcon.wordpress-programmierung.com\/wp-content\/uploads\/2025\/12\/dark-ticket-overview.png&#8221; alt=&#8221;dark-ticket-overview&#8221; module_class=&#8221;img__radius&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; module_id=&#8221;tab-section&#8221; module_class=&#8221;pb0&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row admin_label=&#8221;Row&#8221; module_class=&#8221;pb0&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;_initial&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_code module_class=&#8221;leistungen__btn  &#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<ul><!-- [et_pb_line_break_holder] -->    <\/p>\n<li data-row-id=\"1\" id=\"tabs_btn1\" class=\"active\">Create ticket<\/li>\n<p><!-- [et_pb_line_break_holder] -->    <\/p>\n<li data-row-id=\"2\" id=\"tabs_btn2\">Enter ticket<\/li>\n<p><!-- [et_pb_line_break_holder] -->    <\/p>\n<li data-row-id=\"3\" id=\"tabs_btn3\">Interrupt work processes<\/li>\n<p><!-- [et_pb_line_break_holder] -->    <\/p>\n<li data-row-id=\"4\" id=\"tabs_btn4\">Ticket overview<\/li>\n<p><!-- [et_pb_line_break_holder] -->    <\/p>\n<li data-row-id=\"5\" id=\"tabs_btn5\">Edit ticket<\/li>\n<p><!-- [et_pb_line_break_holder] -->    <\/p>\n<li data-row-id=\"6\" id=\"tabs_btn6\">Ticket in the workflow<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/ul>\n<p>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; module_class=&#8221;pt0 produkt_row_section img__radius pb0&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; use_custom_gutter=&#8221;off&#8221; admin_label=&#8221;1&#8243; module_id=&#8221;service_row_1&#8243; module_class=&#8221;active&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;_initial&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text module_class=&#8221;h2_class mb1rem&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Create ticket<\/h2>\n<p>Tickets are more than just forms for recording faults &#8211; they can also contain complete workflows that guide employees <strong>step by step through the troubleshooting process<\/strong>.<\/p>\n<p>This ensures that problems are solved in a structured and efficient manner. Tickets can be created directly from each work step in order to <strong>integrate faults seamlessly into the process<\/strong>. <\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; module_class=&#8221;simple_image_slider&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/tepcon.wordpress-programmierung.com\/wp-content\/uploads\/2025\/12\/light-ticket-red-button.jpg&#8221; alt=&#8221;Screenshot &#8211; Create ticket&#8221; show_in_lightbox=&#8221;on&#8221; module_class=&#8221;img__radius  &#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; use_custom_gutter=&#8221;off&#8221; admin_label=&#8221;2&#8243; module_id=&#8221;service_row_2&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;_initial&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; module_class=&#8221;simple_image_slider&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/tepcon.wordpress-programmierung.com\/wp-content\/uploads\/2025\/12\/light-ticket-creation.png&#8221; alt=&#8221;Screenshot &#8211; Ticket creation&#8221; show_in_lightbox=&#8221;on&#8221; module_class=&#8221;img__radius  &#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text module_class=&#8221;h2_class mb1rem&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Enter ticket<\/h2>\n<p>The forms can be used to record faults or feedback, such as suggestions for improvement. The structure and content of the tickets can be <strong>flexibly adapted to the process<\/strong>. <\/p>\n<p>This ensures that all relevant information is recorded and <strong>integrated directly into the workflow<\/strong>.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; use_custom_gutter=&#8221;off&#8221; admin_label=&#8221;3&#8243; module_id=&#8221;service_row_3&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;_initial&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text module_class=&#8221;h2_class mb1rem&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Interrupt work processes<\/h2>\n<p><strong>In the event of major disruptions<\/strong>, such as waiting times for missing parts, it may be necessary to interrupt the workflow. In these cases, the <strong>process is blocked<\/strong> and the employee responsible is <strong>notified by e-mail<\/strong>. &nbsp;<\/p>\n<p>Resumption is only possible with an <strong>activation code<\/strong> &#8211; this ensures that work is only continued if error-free processing without restrictions is guaranteed.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; module_class=&#8221;simple_image_slider&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/tepcon.wordpress-programmierung.com\/wp-content\/uploads\/2025\/12\/light-ticket-interruption.png&#8221; alt=&#8221;Screenshot &#8211; Interrupted workflow&#8221; show_in_lightbox=&#8221;on&#8221; module_class=&#8221;img__radius  &#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; use_custom_gutter=&#8221;off&#8221; admin_label=&#8221;4&#8243; module_id=&#8221;service_row_4&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;_initial&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; module_class=&#8221;simple_image_slider&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/tepcon.wordpress-programmierung.com\/wp-content\/uploads\/2025\/12\/light-ticket-overview.png&#8221; alt=&#8221;Screenshot &#8211; Ticket overview&#8221; show_in_lightbox=&#8221;on&#8221; module_class=&#8221;img__radius  &#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text module_class=&#8221;h2_class mb1rem&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Ticket overview<\/h2>\n<p>In the ticket overview, <strong>open and critical tickets<\/strong> can be filtered with just one click.<\/p>\n<p>This makes it immediately clear <strong>which tickets<\/strong> have <strong>priority<\/strong> and in which order they need to be processed. &#8211; This ensures a clear structure and prevents important tasks from falling by the wayside. <\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; use_custom_gutter=&#8221;off&#8221; admin_label=&#8221;5&#8243; module_id=&#8221;service_row_5&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;_initial&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text module_class=&#8221;h2_class mb1rem&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Edit ticket<\/h2>\n<p>Not only the ticket itself, but also its <strong>processing is seamlessly logged with a time stamp.<\/strong> All actions can be recorded in a chat history so that the entire process remains traceable.<\/p>\n<p>The employees involved receive <strong>automatic e-mail notifications<\/strong> about the current <strong>status of ticket processing.<\/strong> -This keeps everyone informed and makes collaboration transparent and efficient.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; module_class=&#8221;simple_image_slider&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/tepcon.wordpress-programmierung.com\/wp-content\/uploads\/2025\/12\/light-ticket-details-and-chat.jpg&#8221; alt=&#8221;Screenshot &#8211; Ticket details and history&#8221; show_in_lightbox=&#8221;on&#8221; module_class=&#8221;img__radius  &#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; use_custom_gutter=&#8221;off&#8221; admin_label=&#8221;6&#8243; module_id=&#8221;service_row_6&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;_initial&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; module_class=&#8221;simple_image_slider&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/tepcon.wordpress-programmierung.com\/wp-content\/uploads\/2025\/12\/light-ticket-workflow.png&#8221; alt=&#8221;Screenshot &#8211; Ticket system &#8211; Workflow&#8221; show_in_lightbox=&#8221;on&#8221; module_class=&#8221;img__radius  &#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text module_class=&#8221;h2_class mb1rem&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Ticket in the workflow<\/h2>\n<p>The workflow of an instruction records exactly who created a ticket, in which step it was created and when it was processed.<\/p>\n<p>It is also possible to trace who was able to <strong>rectify the problem<\/strong> and <strong>in what timeframe<\/strong>. &#8211; This means that the entire process remains transparent and traceable at all times. <\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Section&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; background_enable_image=&#8221;off&#8221; background_position=&#8221;top_center&#8221; locked=&#8221;off&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row module_class=&#8221;pb0&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;800px&#8221; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text module_class=&#8221;h2_class text_center&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>We are delighted with the trust placed in us by many satisfied customers!<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row module_class=&#8221;pt10 partner_logos_whiterow &#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; 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